NOTE: Please follow the directions below at your own risk. Guntersville City Schools assumes NO responability for personal computers.

Printers

Please be aware that not all printers are compatible with Citrix. If you printer is an Epson, or Lexmark DeskJet it is all but guaranteed NOT to work. These printers require a direct connection to the computer and this obviously can't be done in Citrix. There are also many Multifunction printers that do not work in Citrix. The good news is that most but not all HP DeskJets and Laser printers work in Citrix. There are also a number of HP OfficeJet Multifunction printers that work.

Common Citrix Errors

Error: Would you like to Open or Save this file.
You can Login into Citrix Ok but when you click on the Icon to start a program you get a box that pops up that says xxx.ica Would you like to Open or Save this file.

The following scenarios are known to produce the Would you like to Open or Save this file error:

1. The Web Client is not installed on your computer.
   To resolve this issue, at the client machine:
   • Please Click here (Updates to Version 9.0 and NOT in French this time.) to download the MetaFrame Presentation Server Client 9.0 for 32-bit Windows.
   • Please make sure to save this file to the "Desktop".
   • Once the file has been downloaded, install the file by double clicking on it.
   • Please accept the license agreement and ALL defaults.
   • Once installed you can delete the downloaded file.

NOTE: Please be aware that if you have installed Windows Service Pack 2 that you will not be prompted to install the Client unless you click on the ActiveX Warning at the top of the screen that will Popup.

Error: ICA file not found
Users may receive the ICA File Not Found error when launching published applications through NFuse.

The following scenarios are known to produce the ICA File Not Found error:

1. Web pages are served with HTTPS and client can not save encrypted pages to disk.
   When a user clicks an application icon, the launch.ica file is downloaded from the web server and then executed by the local ICA client. If the NFuse web server is using SSL (https://...) and your browser is configured not to save encrypted pages to disk, the launch.ica file can not be written to disk and the ICA client has no file to open.
   To resolve this issue, at the client machine:
   • In Internet Explorer, select go Tools > Internet Options
   • 
   • Select the Advanced tab
   • Beneath the Security section of options, uncheck the option called "Do Not save encrypted pages to disk"
   • 
     
2. Excessive internet cache.
   On Windows computers with large hard drives, the Temporary Internet Files folder used by Internet Explorer can become excessively large, causing too much of a delay in the time required to save the launch.ica file and then retrieve it for use by the ICA client.
   To resolve this issue, clear the browser cache:
   • In Internet Explorer select go Tools > Internet Options
   • 
   • Select the General tab
   • In the Temporary Internet files section of options, click the "Delete Files" button, then when you get your mouse back "Delete Cookies"
   • 
   • You may also want to click the Settings button to decrease the amount of disk space to use for the Internet cache.